Frequently Asked . . .
Q: What is your approach to weddings?
A: Our desire is to provide timeless films that generations will cherish, and for those not there to feel the same essence and emotion as those who were. We understand this might be your first filming experience, so we take time to equip and encourage you to help you feel confident, comfortable and prepared. On your wedding day, we offer gentle direction during certain parts of the day, but our number one priority always remains for you to partake in your wedding and enjoy every moment of your day.
Q: Who is your ideal client?
A: We seek couples who share our love and appreciation for heirloom quality imagery. Our ideal client incorporates their passions and personalities into their wedding, allowing us to convey a sense of who they are, in a beautiful setting made unique to them.
Q: What is the booking experience like?
A: We are so grateful you’re considering us for such an important day in your lives. You can expect a personal boutique experience from beginning to end, starting with a 1/3 deposit & signed contract to reserve your date(s). Throughout your engagement, you will have your own centralized workplace with us. There you can easily sign documents, make payments, and have all of your files in one place for easy reference at any time. Final payment is due two weeks prior to your event date.
Q: What are #ardenclips, and are they always included?
A: #ArdenClips were born so that our clients, and all who are a part of their story, have more than a single full length film from the wedding to cherish and share. These brief films are specially edited and sized for sharing on social media (1 minute or less), and provide beautiful glimpses into your day. Short enough to be stored on your phone, you can view, post, and message them with ease. After years as wedding filmmakers, we saw a great need and desire for the share-ability that #ArdenClips provide, and are thrilled to include one of these films with each one of our packages. Examples can be seen on our own Instagram, or by searching the hashtag #ArdenClips anytime.
Q: will you travel to capture our special day?
A: A resounding yes! While we are based in North Carolina, we are available for regional, national, and international travel. We have a love for new experiences, and are happy to journey to wherever your story will take us. We charge a flat fee for weddings we are able to drive to, based on distance. This fee includes all travel costs as well as hotel costs. We provide a custom quote for any wedding that requires us to fly which includes flights, baggage fees, hotel accommodations, and vehicle rentals.
Q: I don’t see a package on your site that suits my needs. Do you customize your offerings?
A: Every ARDEN couple is exceptional and one of a kind - we believe their wedding film package should be, too. When you contact us, we'll take our time learning your needs & desires for your wedding film, to tailor a package that’s perfect for your event.
Q: when & How will I receive my film(s)?
A: We strive to create heirloom quality films, professionally edited and mastered to be viewed for generations to come. Depending on the time of year, you can typically expect to receive your films no later than 4-6 months from your event date, in a personal digital portfolio.